Return & Refund Policy
- We don't accept return. Please buy a sample first and check quality and size carefully before bulk orders.
- Please check your fulfilled shipped orders carefully and notify us within 5 days upon the receipt of the merchandise if there is a mistake, shortage, incorrect items or defective merchandise. We will only credit for any mistakes, shortages, incorrect items shipped, or defective items once these items have been properly returned back to us and/or we have checked and verified your order.
- All Custom Embroidered Hats are not return and refundable. In some cases, store credit may be issued.
- All returns must be in unopened condition with the manufacturers' seal.
- Claims for any damage must be made within 5 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. (To file a claim on return or defective merchandise, please email us with the following information. - Company Name - Invoice number - Style number - Quantity - Reason for return )
- No returns accepted without a return authorization number (RMA#) and returned to our warehouse no more than two weeks after receipt.
- Shipping and Handling is non refundable unless there is a mistake, shortage, incorrect items or defective merchandise.
- If you have any questions please email us